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Peter

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Delivery Details
Delivery Details
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Delivery Information:

We are committed to providing you with a seamless shopping experience. Here are the details regarding our delivery process:


Standard Products:
Most of our standard products will be shipped via express delivery within 2 business days after payment is received. You can expect to receive your order within 7 to 14 business days. We work with reliable shipping partners to ensure that your items are delivered safely and on time.


Customized Products:


For customized products it takes 3 to 10 days to create. The exact time depends on the communication process. Once you place an order for a customized item, our team will contact you to discuss your specific requirements and design preferences. We will keep you updated throughout the production process and provide you with an estimated delivery time.

Please note that delivery times may be affected by factors such as shipping carrier delays, customs clearance, and unforeseen circumstances. However, we will do our best to ensure that your order is delivered as quickly as possible.
If you have any questions or concerns about the delivery of your order, please don't hesitate to contact our customer service team. We are always here to help.
Thank you for choosing us. We look forward to helping you cherish your pet memories.

Product care
Product care
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Product Care

 

For Metal Parts:

 

  • Clean metal surfaces regularly with a soft, dry cloth to remove dust and dirt. Avoid using abrasive cleaners as they can scratch the metal.
  • If there are stains or fingerprints on the metal, use a mild metal cleaner and a soft cloth. Follow the manufacturer's instructions for the cleaner.
  • Keep metal parts away from moisture and humidity to prevent rusting. Store the product in a dry place.
  • Avoid dropping or banging the product as this can cause dents or scratches on the metal.

 

For Resin Parts:

 

  • Wipe resin surfaces with a damp cloth to remove dust and dirt. Use a mild detergent if necessary, but rinse thoroughly and dry with a soft cloth.
  • Avoid exposing resin parts to direct sunlight for extended periods as this can cause fading or discoloration.
  • Do not place hot objects directly on resin surfaces as this can cause warping or damage.
  • Handle resin parts carefully to avoid scratches or cracks.

 

For Wood Parts:

 

  • Dust wood surfaces regularly with a soft, dry cloth. For a deeper clean, use a wood cleaner and a soft cloth.
  • Avoid exposing wood to excessive moisture as this can cause warping or cracking. Keep the product away from sources of water.
  • Do not place the product in direct sunlight as this can cause fading or damage to the wood finish.
  • Use coasters or placemats to protect wood surfaces from hot or wet objects.
  • Periodically apply a wood conditioner or polish to maintain the wood's appearance and protect it from drying out.

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